Back to search

How to use Unravel.

61 short task guides. Benefits, steps and useful things to know.

Use your browser’s Print option to print or save a PDF. Choose a guide below to jump to it.

Getting started

Find your way around

A calmer starting point for your day.

  1. Open Home for your space, apps and shortcuts.
  2. Choose Diary, Finance, Food, Goals or UNA TV to open that part of Unravel.
  3. Use Unravel Guide whenever you need a step-by-step guide.

Getting started

Sign in and choose your profile

Keep the right person’s information in view.

  1. Sign in with your Unravel household email and password.
  2. Choose your profile using the profile selector.
  3. Before adding or changing personal information, check that the right profile is selected.

Good to know: If sign-in or cloud setup fails, follow the message shown. Never put a secret or service-role key into the browser.

Getting started

Change your profile picture

Make your space easier to recognise.

  1. Choose your profile.
  2. Tap your profile picture or initials and choose a JPEG, PNG or WebP image.
  3. Wait for the saved confirmation. Use Remove photo to remove it.

Getting started

Choose your widgets

Keep useful information close by.

  1. Open Widgets, then choose the Unravel section you want to personalise.
  2. Choose up to six Home widgets, or up to five in a section sidebar. Fill in any options they need.
  3. Choose Save widgets, or Cancel to leave things as they were.

Good to know: Nothing autoplays. Some widgets need a connection or a service link.

Getting started

Connect Google to Una

Bring supported Google information into the conversation.

  1. Open the written Ask Una conversation and choose Connect Google.
  2. Review the Google sign-in and permission screens; continue only with the account and access you intend to use.
  3. Return to Una and check the connection status.
  4. If you see Reconnect Google or Google needs attention, follow that message before relying on live access.

Good to know: Read access and approved actions can have different readiness states. A connected label is not a guarantee that every service is working.

Home & shortcuts

Personalise your Home

Choose what earns a place on your Home.

  1. Open Edit Home.
  2. Choose Main tiles, Apps, Shortcuts or Appearance and make your changes.
  3. Choose Save home to keep them. Cancel or Back discards your draft.

Good to know: Home choices are saved for this account and profile on this device.

Home & shortcuts

Find and add apps or websites

Bring your favourite starting points together.

  1. Open Edit Home, then Apps.
  2. Use Search choices or Category to find an app, podcast or website.
  3. Select the choices you want, then choose Save home.

Good to know: Third-party services may open separately and may require their own sign-in or subscription.

Home & shortcuts

Swipe through your apps

Move between pages without losing your place.

  1. On Home, find Your apps.
  2. Swipe left or right to change page, or use the previous and next buttons.
  3. With a keyboard, focus the apps grid and use the left or right arrow key.

Home & shortcuts

Rearrange your apps

Put the ones you use most within reach.

  1. Choose Rearrange apps on Home.
  2. Drag an app to a new position, or select it and use Move earlier or Move later.
  3. Choose Done to keep the arrangement, or Cancel.

Good to know: Remove selected removes it from Home. You can add it again in Edit Home.

Home & shortcuts

Create your own shortcut

Save a full request. Run it again with a tap.

  1. On Home, under Your shortcuts, choose Create shortcut.
  2. Enter a Shortcut name and the Full request you want Una to run.
  3. Choose Add shortcut, then Save home. Both steps are needed.
  4. Tap the saved shortcut on Home to send the full request to Una.

For example: Name: My week. Full request: Show my Unravel diary for the next seven days, with dates and times.

Good to know: Usual confirmations still apply. Results depend on available data and connected services.

Home & shortcuts

Improve a shortcut’s wording

Review an optional suggestion before using it.

  1. While creating or editing a shortcut, choose Improve my request.
  2. Read the suggestion and edit it if needed.
  3. Choose Use this wording to accept it, or Keep original.
  4. Add or update the shortcut, then choose Save home.

Good to know: Improving wording does not run the request. This step uses Una and needs a working connection.

Home & shortcuts

Edit or delete a saved shortcut

Change the request when your routine changes.

  1. Open Edit Home, then Shortcuts.
  2. Choose Edit shortcut for your saved request.
  3. Choose Update shortcut, or Delete saved shortcut and confirm the deletion.
  4. Choose Save home to keep the change.

Diary & tasks

Add a plan to your Diary

Capture an appointment, reminder or note.

  1. Open Diary and choose Add plan.
  2. Enter the Title, Date and, when needed, Time. Choose Event, Reminder or Note.
  3. Choose Personal or Shared household, then add location, notes or a photo if useful.
  4. Choose Save plan and wait for the saved confirmation.

For example: A dentist appointment next Tuesday at 10:00, with the address in Location.

Good to know: Check the selected diary before saving shared information.

Diary & tasks

See today, the week or the month

Find what is coming up.

  1. Open Diary and choose Today, Week or Month.
  2. Use the previous and next controls to move through dates.
  3. Use Mine, Shared or My + Shared to choose which plans appear.

Diary & tasks

Repeat or change a plan

Keep recurring plans up to date.

  1. Open a Diary plan.
  2. Choose the Repeat setting and Repeat until date if needed.
  3. Check the details and choose Save plan. To remove a plan, use Delete and follow any confirmation.

Good to know: Read the displayed repeat details before saving.

Diary & tasks

Set reminders for a plan

Choose up to two alerts.

  1. Open or add a Diary entry and find Reminders.
  2. Choose Alert and Second alert. Use Custom… for minutes, hours or days before.
  3. Choose Save plan. Check the saved bell badge for the reminder times.
  4. To remove an alert, choose None and save again.

For example: For a 14:00 appointment, one day before and 30 minutes before gives two different alerts.

Good to know: Untimed plans use 9:00 am. Check the displayed time zone. Saved choices are not proof of phone delivery.

Diary & tasks

Enable phone alerts

Set up the device that should notify you.

  1. On iPhone, add Unravel to your Home Screen and open it there.
  2. In Diary, choose Enable alerts and allow notifications when asked.
  3. Follow any setup warning before relying on alerts.
  4. Check that each plan or task has its own saved reminder times.

Good to know: Alerts need a supported device, permission, a connection and configured delivery. If blocked, allow notifications in device settings. To stop alerts on this device, open Settings & help and choose Turn off on this device.

Diary & tasks

Add and complete a to-do

Keep small jobs out of your head.

  1. Open Diary and find To Do List.
  2. Enter the task and choose + Add, or choose a task from Recently used or Regulars.
  3. Tick its checkbox when it is done. Untick it to reopen it.
  4. Use Remove for one task; Undo removal can restore the last removal.

Good to know: Clear all removes all tasks from every device and cannot be undone. Read the confirmation carefully.

Diary & tasks

Add a reminder to a task

Give an unfinished job a time.

  1. Choose Add & remind for a new task, or Reminders beside an unfinished task.
  2. Choose the Task date and time, then up to two alert times.
  3. Choose Save reminders.
  4. To change them, reopen Reminders. Set both alerts to None to remove them.

Good to know: Reopen a completed task before adding reminders. Phone delivery still needs device setup.

Diary & tasks

Share your to-do list

Send a useful copy of the list.

  1. Open Diary and find To Do List.
  2. Choose Share image or Share PDF.
  3. Use the sharing or download option offered by your device. Check the recipient before sending.

Good to know: A shared copy can include personal task details. Device sharing support varies.

Food & shopping

Plan your week of meals

Choose a week that fits real life.

  1. Open Food and choose your preferred food styles.
  2. Choose Keep original healthy week or Build a mixed week. Use Fresh plan when you want another plan.
  3. Review the week’s breakfasts, lunches, dinners and snacks.
  4. Use Week, Month or Recipes to explore the plan.

For example: Choose a mixed week when some evenings need quick meals and others allow cooking.

Good to know: Food prices and calories are estimates. If cloud setup is required, a preview cannot be treated as a saved plan.

Food & shopping

Open and use a recipe

Ingredients and steps, easy to follow.

  1. Choose a meal or View recipe.
  2. Use the serving controls to adjust quantities.
  3. Choose Cooking mode for larger steps, or Share recipe to share it.
  4. Use Done or the close control to return.

Good to know: Screen-awake support depends on your browser. Check ingredients for your dietary needs.

Food & shopping

Use your shopping list

Shop from the plan and what you already have.

  1. In Food, open View shopping list.
  2. Check the cupboard, fridge and freezer, then tick off items you already have.
  3. Choose your supermarket and Open store if you want to shop there.
  4. Use Share shopping list to send a copy.

Good to know: Unravel’s prices are planning estimates, not a live supermarket basket or a completed order.

Food & shopping

Change a meal

Swap one choice without rebuilding everything.

  1. Choose the meal’s change option to open Choose another meal.
  2. Pick an alternative for that meal.
  3. Review the updated week and shopping list. Use Keep current meal to cancel.

Finance

Add a transaction

Record money coming in or going out.

  1. Open Finance and choose Add transaction.
  2. Enter Date, Expense or Income, Category, Description and Amount (£).
  3. Choose the account and Personal or Shared household. Check Repeat if it applies.
  4. Choose Save transaction and wait for confirmation.

For example: Record a £12.50 grocery expense with its actual date and a recognisable description.

Good to know: Check amounts and sharing before saving. Unravel’s working balance is based on its recorded data.

Finance

Review spending and upcoming payments

See the detail behind the totals.

  1. Open Finance and choose the month with the previous or next control.
  2. Review Coming up for dated future items and Your transactions for completed ones.
  3. Filter or sort transactions; choose Show older transactions for more.
  4. Open View forecast for the cash-flow outlook.

Good to know: Future monthly payments stay in Coming up and the forecast until their date arrives.

Finance

Turn screenshots into transactions

Review every row before it enters Finance.

  1. Choose Scan screenshots in Finance.
  2. Choose up to five JPEG, PNG or WebP screenshots, then Read screenshots.
  3. Check and edit the proposed rows, duplicates and uncertain amounts.
  4. Choose the account and sharing scope, then Add selected to Finance.

Good to know: Only use screenshots you are comfortable submitting for processing. Nothing is added until you review and confirm.

Goals

Create a goal or habit

Turn an intention into a practical next step.

  1. Open Goals and choose Capture a goal or Start the workshop.
  2. Name the goal or habit, choose its area and time horizon, and say why it matters.
  3. Describe success, add milestones and choose next actions.
  4. Check the Personal or Shared household setting, then choose Launch goal.

For example: Goal: Walk more. Next action: Take a ten-minute walk on Monday.

Goals

Check in on your progress

Notice what worked and what comes next.

  1. Open Goals and find Weekly check-in.
  2. Review progress and answer what went well, what got in the way and what you will focus on next.
  3. Add habit repetitions where relevant, then Save check-in.

Goals

Set a priority and finish a goal

Keep one meaningful next step in view.

  1. Open the goal you want to focus on.
  2. Choose Make this my priority goal when editing it.
  3. Update your next actions as you progress. Use Mark complete when the goal is finished.

Good to know: Completed goals can be found with the Completed filter.

Ask Una

Ask Una in writing

Start with what you want to do.

  1. Choose Ask Una from Home or the section you are using.
  2. Type a clear request with the dates, place or other details that matter.
  3. Read Una’s answer and review any proposed change.
  4. Confirm only when the details are right. Use Close to return to your screen.

Good to know: Current information and personal actions depend on available services. Check important dates, amounts and travel details.

Ask Una

Try voice with Una

Voice is still being verified across devices.

  1. Open Ask Una and choose Voice when you want to speak.
  2. Allow microphone access only if you want to use voice.
  3. Speak your request and check the answer or proposed action on screen.
  4. Use End to stop the conversation. If voice is unreliable, switch to writing.

Good to know: Beta: microphone, audio and voice reliability vary by device and are not guaranteed. Typing does not start the microphone.

Ask Una

Check and share Una’s results

Keep the useful detail, with its limits.

  1. Read the answer and any result card before acting on it.
  2. Check dates, times and whether travel details are live estimates or scheduled.
  3. Use a result’s share control when offered, then review what you are sending.

Good to know: Availability and transport information can change. A later departure may require checking onward connections again.

UNA TV & media

Watch, listen and explore

Find your services in one place.

  1. Open UNA TV.
  2. Choose Watch, Radio, Podcasts, Shorts, Social, Web, Music or Play.
  3. Choose a service or item to open it.
  4. Use the player’s controls or the back control to return.

Good to know: Some services open their own site, need a subscription or do not allow embedded playback.

UNA TV & media

Personalise your media grid

Keep favourite services easy to find.

  1. Open UNA TV and find MY GRID.
  2. Choose Edit and find a service to add.
  3. Follow the displayed editing controls to keep your choices.

Good to know: Services can have their own sign-in and playback restrictions.

Using your device

Use swipes and touch controls

Useful gestures, with buttons as a fallback.

  1. Swipe right from the left edge to go back. In Ask Una, this returns to the previous screen.
  2. In Diary or the Food calendar, start away from the edge and swipe to change dates.
  3. Tap a Diary photo or receipt preview to enlarge it; pinch to zoom.
  4. Use the on-screen buttons when a gesture is difficult.

Good to know: Swiping back from voice may leave Una talking. Use End to stop voice.

Using your device

When something will not save

Look for the message before trying again.

  1. Check your connection and that you are signed in to the intended profile.
  2. Read the on-screen error or setup warning.
  3. Wait for a saved confirmation before leaving the entry.
  4. If you changed profiles, reopen the entry in the correct profile before retrying.

Good to know: Avoid repeated taps while a save is in progress. A preview or unsaved Home draft is not a cloud-saved change.

Getting started

Tell Una what matters to you

Give your assistant useful context, in your own words.

  1. When the welcome questions appear, add the name you prefer and the areas where you want help.
  2. Choose how you would like Una to speak and add any optional context.
  3. Review what Una will remember and agree only if you are comfortable.

Good to know: You can skip the questions. Share only information you want used for personalisation.

Getting started

Take the Unravel tour

See how the main parts fit together.

  1. On Home, find Take the Unravel tour or Tour.
  2. Use Next and Back to explore the sections at your own pace.
  3. Use Pause to stop the tour moving, or close it when you are ready.

Home & shortcuts

Add your own website

Open a favourite site without searching for it again.

  1. Open Edit Home, then Apps and Add website.
  2. Enter a Name and Website address.
  3. Choose a website symbol, the site’s logo or your own image, then Add website.
  4. Choose Save home.

Good to know: Chosen images stay on this device. Website logos need online support.

Home & shortcuts

Change a website shortcut’s icon

Make favourite links easier to recognise.

  1. Open Edit Home, then Apps.
  2. Find your custom website and choose Change icon.
  3. Choose an image, Use website logo or Use website symbol.
  4. Choose Save home.

Good to know: Your uploaded icon is kept on this device.

Home & shortcuts

Save a regular bus journey

Ask for your usual route with one tap.

  1. Open Edit Home, then Shortcuts and Add a regular bus journey.
  2. Enter a Shortcut name, From stop or place, and To destination. Add bus numbers if useful.
  3. Choose Add bus shortcut, then Save home.
  4. Tap it on Home to ask Una for fresh departures.

For example: Save your usual starting stop and destination, then request fresh times before travelling.

Good to know: Live times are shown only when available. Check the date, stop, direction and scheduled or live label.

Home & shortcuts

Restore your original Home layout

Start again without rebuilding your choices one by one.

  1. Open Edit Home and choose Reset.
  2. Read the prompt and choose Restore original, or Keep editing.
  3. Review the draft, then choose Save home to keep it.

Good to know: Reset does not become permanent until you save. Cancel or Back discards the draft.

Diary & tasks

Add a photo and location to a plan

Keep useful context beside the date.

  1. Open or add a Diary plan.
  2. Fill in Location and Notes; choose a Photo if you want one.
  3. Check the preview and choose Save plan.
  4. Tap a saved photo to enlarge it. Use Open map for the entered location.

Good to know: A location or note does not make a booking. Check Personal or Shared household before adding private details.

Diary & tasks

Quickly add to today

Capture a small plan without losing your place.

  1. Open Diary and choose Today.
  2. Find Add to this day and choose Event, Reminder or Note.
  3. Select Personal or Shared household and enter the plan.
  4. Use Add to this day and check the resulting entry.

Food & shopping

Find and favourite recipes

Return to meals you already know you like.

  1. Open Food and choose Recipes.
  2. Search the recipe library or filter by meal type and season.
  3. Open a recipe to read its ingredients and method.
  4. Choose Favourite to mark a recipe you want to return to.

Good to know: Use the written recipe and ingredients to check suitability, including allergies.

Food & shopping

Choose a season and food budget

Give your meal planning a useful starting point.

  1. Open Food and find the week’s planning controls.
  2. Choose Season or leave it on Auto. Set the Budget £ amount.
  3. Choose Fresh plan and review the meals and estimated shop.

Good to know: Estimates may differ from store prices. Review the plan before treating it as affordable or suitable.

Food & shopping

Swap meals between days

Adjust the week when plans change.

  1. In the Food calendar, find the meal’s dotted handle.
  2. Hold the handle and drag the meal to the same meal slot on another day.
  3. Check both days after the swap.

Good to know: If dragging is awkward, use the available meal-change controls instead.

Finance

Record a monthly payment

Make known recurring costs visible ahead of time.

  1. Open Add transaction in Finance and enter the first date and amount.
  2. Choose Every month in Repeat, then choose how many months.
  3. Check the description, account and sharing choice, then Save transaction.
  4. Review the scheduled entries in Coming up.

Good to know: This records a schedule; it does not pay a bill or verify bank payment. Editing a register occurrence changes that occurrence only.

Finance

Find a particular transaction

Narrow the register without changing your records.

  1. Open Finance and find Your transactions.
  2. Use search, type and category filters to narrow the list.
  3. Choose Most recent, Oldest first, Largest amount or Smallest amount as useful.
  4. Clear the filters if an expected transaction is missing.

Finance

Explore money lessons and videos

Make time for a little financial learning.

  1. Open Finance and find Money matters or MoneyHelper.
  2. Choose a lesson, video or the linked budgeting guide.
  3. For the video shelf, add your own YouTube link when that option is shown and choose Save video shelf.

Good to know: External guides and videos are general information. Provider links may open outside Unravel.

Goals

Give your goal a picture

Keep the reason behind your effort visible.

  1. Open or create a goal in the workshop.
  2. At the next-actions stage, find Vision image and Add your own goal image.
  3. Choose an image, review the goal and save using the displayed goal controls.

Good to know: Your own image replaces the category picture. Check the goal’s sharing choice before adding it.

Goals

Manage your next actions

Break a bigger goal into work you can do now.

  1. Open your goal and review its next actions.
  2. Swipe a goal step right to complete it, or use its visible completion control.
  3. Swipe left for Edit and Hide or Remove when offered.
  4. Use Undo if you made a mistake; use the dotted handle to reorder steps.

Ask Una

Get a more useful answer

Give Una the details she needs on the first try.

  1. Say what you want: an answer, a draft or a proposed change.
  2. Include the relevant date, place, person or Unravel section.
  3. Read the response and supply any missing detail when asked.
  4. Review any action before confirming it.

Good to know: Example: “Show my Unravel diary for the next seven days, in date order.” For live information, check what was actually verified.

Ask Una

Move or minimise the voice conversation

Look at your page while a conversation remains open.

  1. Use Minimise · keep talking to reduce the voice panel.
  2. Drag its bar to move it out of the way.
  3. Return to the conversation to review details. Use End when you want it to stop.

Good to know: Voice is beta and device-dependent. Returning to another screen does not necessarily end the conversation.

UNA TV & media

Browse and save Shorts

Find a short video for the moment.

  1. Open Shorts from UNA TV.
  2. Choose a category such as Food, Learn or Family, or choose Saved to revisit saved videos.
  3. Swipe up for the next short, or use Previous and Next.
  4. Choose Save for a video you want to revisit, or Share to send it.

Good to know: Only videos that can play in Unravel are offered. Provider restrictions and availability can change.

UNA TV & media

Move a video player or open its provider

Keep controls accessible while you watch.

  1. Start a video using the available search or service controls.
  2. Use Float to move the player, Dock to return it, or Expand for a larger view.
  3. Drag the floating player’s top bar to move it; use its playback controls to pause or seek.
  4. Use More controls for options such as Full screen or Floating size. If needed, use Open in YouTube.

Good to know: Player options vary by view and device. Background playback and picture-in-picture are not guaranteed.

UNA TV & media

Return from a service’s website

Keep the route back to Unravel clear.

  1. Open the service you want from Home or UNA TV.
  2. If it opens in a browser view, use that view’s back or close controls to return.
  3. If offered, use Open in app when sign-in or playback needs the provider’s own app.

Good to know: Opening the provider app can leave Unravel. Browser and native-app behaviour can differ.

Using your device

Find records that seem to be missing

Check the view before creating a duplicate.

  1. Check the selected profile and Personal or Shared household choice.
  2. Check the date range or selected month.
  3. Clear any search or category filters.
  4. Refresh when connected and check again before recreating an item.

Good to know: If the record is still missing, note the page, date and error message. Avoid repeatedly submitting the same item.

Using your device

Describe a problem clearly

Make the next troubleshooting step easier.

  1. Note which page you were on and what you pressed.
  2. Write what you expected and what actually happened.
  3. Include the device, browser and any displayed error.
  4. If you share a screenshot, remove passwords, secret keys and unrelated personal details first.